Satyam Sharma
AI Automation Engineer
Business-turned-tech professional with 7+ years across strategic operations, growth, and AI automation. I design and build AI-powered systems that automate real business workflows — from intelligent chatbots and voice agents to end-to-end process automation. I help companies save time, reduce costs, and scale operations without scaling headcount.
9+ of commercial experience in
AI & LLMs
Automation & Data
Stack & Integrations
Projects
AI Customer Support Agent
RAG-powered chatbot handling 10K+ conversations/month across product pages and support docs.
AI Voice Receptionist
Voice agent that answers calls, books appointments, and sends confirmation SMS — fully hands-free.
Lead Gen Autopilot
Automated pipeline that scrapes, enriches, scores leads, and triggers personalized outreach at scale.
Multi-App Business Hub
Centralized automation connecting CRM, email, Slack, Notion, and Stripe — zero manual work.
Experience Highlights
AI Automation Engineer & Consultant
2022 – PresentFreelance
Overview
Building end-to-end AI solutions for startups and SMBs — chatbots, voice agents, workflow automation, and custom integrations that save thousands of hours.
Responsibilities
- Architected and deployed 50+ AI automation projects across e-commerce, healthcare, and SaaS verticals
- Built multi-channel AI chatbots handling 10K+ conversations/month with 90%+ resolution rates
- Designed RAG pipelines for enterprise knowledge bases, reducing support ticket volume by 40%
- Created custom voice agents using OpenAI Realtime API for appointment booking and lead qualification
- Automated end-to-end business workflows using n8n, Make, and Zapier — saving clients 100K+ hours collectively
Tech
Senior Manager
Mar 2021 – 2022AiKnow Labs, Bengaluru
Overview
Led strategic operations and business expansion initiatives at an AI-focused startup, bridging the gap between business strategy and technical execution.
Responsibilities
- Utilized market insights to build a strong talent pipeline and sustain growth
- Collaborated with CEO, spearheading business expansion and strategic initiatives
- Negotiated contracts for IP rights and secured data transfer smoothly
- Executed cost-effective business strategy, increasing revenue by 25%
Tech
Business Operations Manager
Jun 2019 – Mar 2021AiKnow Labs, Bengaluru
Overview
Core team member from inception — built operational processes, managed vendor relationships, and drove team success for a 30-member workforce.
Responsibilities
- Contributed to company inception, established startup processes, and assisted hiring
- Skillfully negotiated contracts with vendors, banks, and owners within budget
- Drove team success by implementing HR and admin policies for a 30-member workforce
- Launched a new banking product for an investment bank as their sole point of contact
Tech
Development Research Analyst
Nov 2017 – May 2019SmartTransfer, Bengaluru
Overview
Researched users, improved products through data-driven personas, and identified market trends for successful product launches.
Responsibilities
- Researched users, improved products through data-driven personas and understanding
- Identified market trends and customer needs for successful product launches
- Streamlined product development, identified bottlenecks, and reduced development time
- Efficiently managed and prioritized product backlog for effective task management
Tech